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Attention:

Shipment delays are possible during the coronavirus (COVID-19) pandemic. simpletome works with multiple shipping companies to speed up the process and to fulfill worldwide shipments. Shipment delays will vary from one destination to another. We thank you for your patience and understanding during this time. Read more about the coronavirus.
 
COVID-19 DELAY : Due to local postal service disruptions and border checkout holdups during the pandemic, most of the delayed packages arrive within 20 days from date of dispatchment, with the longest duration being 30 days. 
 
U.S. STORM DELAY : Prolonged severe weather across the U.S. is causing delays including the ability to pick up and deliver in certain cities. Find out which shipping company is being used for your order from the order notification email, and refer to the shipping company's website for more details on service disruptions in your location.
 
Refund/resend can be processed if your order package doesn't arrive after 35 days (from order payment date). 

In General:
 

Shipment Delays:
 
Most items will arrive within the estimated delivery time. If you don't receive your item(s) on schedule, please rest assured as delays do occasionally occur. We politely suggest that you wait up to 5 business days before contacting us. If you still have not received your items by then, let us know! 
We want you to be delighted each time you choose simpletome. If you are not 100% satisfied, please consult warranty for further information. Feel free to contact us by email if you have any questions regarding shipments at [email protected]. 

Import Duties & Taxes:

You may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country and that customs reviews may be performed at random and/or without any warning, thus we cannot guarantee advance notice of such payable costs. We recommend that you contact your local customs office for accurate and up-to-date information.

In respect of all goods dispatched to you to an address outside of where you reside (also applicable for customers holding dual citizenship), you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.