simpletome FAQS | High Frequency Question And Answers
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FAQS

CORONAVIRUS (COVID-19) RELATED:
 

Survivalism is about staying prepared, and the essence of it is that you stay rational and do not panic. Here are some general advice on the virus pandemic from the World Health Organization. Stay calm, informed, and be careful.
 

Can I catch COVID-19 from pets? 
 

To date, there is no evidence that a dog, cat or any pet can transmit COVID-19. COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly. WHO continues to monitor the latest research on this and other COVID-19 topics and will update as new findings are available.
 

Is it safe to receive packages from areas where COVID-19 has been reported? 

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. 

Prevention:

1. Wash your hands frequently.
2. Maintain social distancing (1m/3ft) between yourself and anyone coughing or sneezing.
3. Avoid touching your eyes, nose and mouth to prevent the risk of virus transferring to your body.
4. Cover your mouth and nose with your bent elbow or tissue when you cough or sneeze.
5. Stay at home if you feel unwell with mild symptoms and allow medical facilities to operate more effectively by protecting yourself and others from possible COVID-19 and other viruses.
6. If you develop a fever, cough and breathing difficulty, seek medical advice promptly.
7. Keep up to date on the latest virus hotspots and avoid traveling to these places, especially if you are an older person or have diabetes, heart or lung disease.

 

High Risk Groups: 

Older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes)  appear to develop serious illness more often than others. 

Ineffective Measures: 

Smoking, wearing multiple face masks, taking antibiotics.

In any case, if you have fever, cough and difficulty breathing seek medical care early to reduce the risk of developing a more severe infection and be sure to share your recent travel history with your health care provider.


 



simpletome TEST PROGRAM:

Please Contact [email protected]

 

WHEN YOU’RE BROWSING THE STORE:

Q1. How do I know the product size ?
A: Almost all products are indicated on the product detail page, or you can send an email to us.

Q2. When is the order expected to arrive ? What is the EST time of shipment ? 
A: Basically it will take up to 7 business days to arrive for customers in the U.S. if you place the order at www.simpletome.com, and between 2 to 3 weeks for the rest of the world depending on the country; unlisted countries in our info page will take longer. Tracking numbers will be provided for most shipments. You can view your tracking number in the shipment notification email OR login to your simpletome account to see the order info. 

Q3. What is the return and warranty policy ?
A: If it is a product quality problem, we provide a 30-day free return service or partial/full refund, and bear the corresponding freight.

Q4. Will I have to pay import duties and taxes ? 
Yes, you need to bear the corresponding taxes and fees that are in line with the local import and export policies.

Q5. Does simpletome provide customized design services ?
A: Yes, if you have any new product design needs, you can contact us
[email protected], we have a professional design team, and long-term cooperation with the foundry.


 

BUYING & PAYING:

Q6. The discount code I have doesn’t work for my website order.
Please confirm that the code is still valid and if there are special requirements for use. If you still experience problems, please contact us through Facebook or
[email protected]  

Q7. I’m having trouble paying with my card.
Here are some of the reasons of an unsuccessful payment:
1. Your bank has not yet activated the function of overseas payments for this card.
2. Your card or bank has a limit to online payment amounts for this card.
3. Your bank has flagged and restricted use of this card.
To solve the problem, please try to make the payment again or try with a different card. We also accept payment via Paypal. If the problem persists, contact your bank and clarify with them that this payment was made by you, after which they will provide instructions to help you resolve this issue.

Q8. How do I pay with credit card if I don't have a PayPal account ?
A: Worry not, PayPal has an option where you can complete payment without having to register/login. 

Q9. How do I cancel an order ?
A: Please provide your order number and contact us at [email protected], or make an after-sales application by going to the Home page > Return & Warranty > Click on "APPLY!" at the bottom of the page. Please note that dispatched orders cannot be recalled, and you can try to refuse to sign the parcel when it's delivered or make an after-sales application as previously stated.ORDER COMPLETE:

Q10. I made a purchase on the website and haven’t received an order confirmation mail.
Please check your junk mails as your email account may have directed the order confirmation mail to that folder. If you still don’t see it, please contact us at [email protected] 

Q11. I made a purchase on the website and the order has been processing for a long time.
Please allow 1-2 days’ time for the order to be processed. If after 2 days the order status still hasn’t been updated, please contact us at underline.

Q12. Has my order been shipped ?
A: Orders will take approximately 3 days for processing and dispatchment. You will receive an email regarding shipment information when your order has been shipped. To view your tracking number, log in to your simpletome account or contact us at [email protected]

Q13. Why does the status of my order read "label created" for such a long time on Fedex ?
A: Fedex sets the US as the shipment origin. However, some orders need to first be sent from our China warehouse. This status will be updated when it arrives in the US.

Q14. I received a product that wasn’t in my original order.
A: Please make an after-sales application [email protected]

Q15. I’d like to return/exchange something I ordered.
A: Products with damaged packaging cannot be returned or exchanged, please keep the box properly.

If you purchased this item on Amazon, you can follow these steps for return/exchange:

>Use your Amazon account to log into www.amazon.com
Pull down to the bottom of this page and find "Help" button, and click on it to get into a new page
Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it. Then you will get in touch with Amazon Customer Service Associate in accordance with the actual situation
Amazon International Phone Number: 1-206-266-2992
Amazon Customer Service: 400-810-5666
If this purchase was made through our website (www.simpletome.com), please go to the Home page > Return & Warranty > Click on "APPLY!" at the bottom of the page.


 

NON PURCHASE RELATED:

Q16. How do I reset my password ?
A: Please follow these steps to reset your password: 
1. Go to www.simpletome.com
2. Click on Register/Log In at the top right
3. Click on Forgot Your Password?
4. Follow the instructions for resetting your password

Q17. The discount code I have doesn't work ?
A: Please confirm that the code is still valid and if there are special requirements for use. Send your inquiry to [email protected] for further assistance.

Q18. How can I apply to be a tester or an affiliate ?
A: Please visit simpletome, our online community, and read through the instructions prior to applying for the Gear Test Program. For those interested in becoming an affiliate, please visit https://simpletome.com/blog/ for more information, and read through the rules & guidelines prior to applying to join.

Q19. I have some pictures and videos that I would like to share with you guys !
A: Thank you for the love! Here are ways to share your photos and videos with us:
On Facebook: @simpletome
On Instagram: @simpletome #simpletome 
On Twitter: @simpletome
Or you can send them to our Marketing Team staff at [email protected] and we will be in touch shortly. 

Q20. I'd like to submit a guest post for www.simpletome.com !
A: Thank you for the love! Submittals can be emailed to
[email protected] and we will be in touch shortly.
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